Frequently Asked Questions

Yes, we use the STRIPE payment platform with SSL encryption which guarantees 100% security for all transactions made on our site.

Delivery can take up to 48 working hours for France and 5 to 7 days for the French overseas departments and abroad to reach your destination.

Please send us an image of the damaged item to the following email address: faisaldarwish@outlook.fr and we will send you a similar replacement item as soon as possible.

We do our best to resolve any issues our customers may have with their online items.

If you still want a refund, we can of course make the payment, if the call is made within 14 days of the order date and if the product(s) in question are not on sale.